The Uber Partner Experience given by 7x7 Experience, Inc., introduces beginning and experienced Uber partners to lessons and techniques designed to improve their customer service skills. Lecture topics include detailed reviews of the metropolitan area’s neighborhoods and key routes, navigating the Uber App, as well as driver professionalism tips and basic safety concepts. Discussion on each topic is encouraged with a portion of the lecture devoted to common customer service issues and how to address them. A major focus of the session is on how drivers can improve their ratings from Uber riders. The 7x7 Experience is not instruction in the operation of a motor vehicle. The lectures are supplemented by video clips, map displays, white board drawings, written materials as well as a final exam.
“Why isn’t my payment going through?”
It is important to double-check that all the credit card information was entered correctly, especially the spelling of the name on the card, the billing address (which might be different from your home address), the CVV, and the balance on the card. There is usually an error message on the top of the page when payment won’t go through.
“If I have trouble signing up, should I go to the session location?”
No, there will not be anyone there to assist you until the day of the session. If you are having trouble, please send an email to our office using the form below.
“I still can’t sign up, what can I do?”
Try scrolling down to see the entire site, or using a laptop or desk top computer if you are on your phone. If you are still having issues signing up, please contact our office.
“There are no sessions on the calendar for me to sign up for! How do I sign up?”
If there are no dates available, please email the office using the form below.
“Why have I been deactivated?”
7x7 is never given a Partner’s status or the reason they are deactivated. Some common reasons are geography, safety, or professionalism.
“Why do I have to attend this session?”
The 7x7 Uber Partner Experience is not mandatory, but we offer tips and techniques for geography, safety, and professionalism to boost ratings. Attending the session and passing the test is one way to improve your skills in these areas.
“What does the 7x7 Uber Partner Experience consist of?”
The 7x7 Experience is lecture-based, consisting of 2.5 hours of intense instruction focused on geography, safety, and professionalism. The lectures are supplemented by video clips, map displays, white board drawings, written materials, and a final exam.
“Is there a test?”
There is a multiple choice test at the end of the session. It is only on the material discussed during the session itself.
“English isn’t my first language. Will I be able to pass?”
The instructor is available for questions during the test, including explaining any questions that might be confusing due to language comprehension. While we might not be able to help with every question, we do our best to support every Partner who attends.
“Can my friend translate for me?”
We do not allow anyone to attend the session who has not paid for the session, so, no, translators are not allowed. If your friend is an Uber Partner and would like to improve their skills, they are welcome to attend the session as well, but they cannot translate for you during the session or during the test.
This policy restriction does not apply if you are hearing impaired and have a friend who can assist you with ASL interpretation. They may attend the session free of charge.
“What should I bring?”
Please bring your valid government-issued ID (driver’s license, passport, etc.), a pen or pencil to take notes, and anything you’ll need to see the screen and your notes (reading glasses, for example).
“I am deaf or hard of hearing and need to know the accessibility options.”
We recommend signing up for the virtual course. The virtual course has closed captioning, and allows the most flexibility regarding timing. Please click here for the virtual course, or contact us below to see if there are different options.
If you have further questions, use the form below to send us an email. Someone will get back to you within 48 hours.
(NOTE: * indicates required field)