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Improve your Customer Experience with 7X7 Experience

WHO WE ARE

Established in 2014, 7x7 Experience quickly became a leader in workforce retention and quality improvement via our patented content and coaching methods, powered by our web-enabled api software.

CX POWERED | Driven by customer experience feedback, our customized programs address issues your customers have identified as pain points and weaknesses, and effectively manages improvement of your frontline workforce.

BRAND PERFORMANCE | Imagine having a way of directly coaching your frontline workforce in an economically viable way that improves your customers experience, brand performance and workforce retention.

SUCCESS | Our clients experience on average 83% customer service, technical aptitude and safety record improvement after implementing our coaching method, based on the clients’ own measurement methods. We move your workforce from poor performers to engaged promoters.

MANAGE CHANGE EFFECTIVELY | We can develop and implement a customized quality improvement and retention program in as little as 4-8 weeks. A program that will engage your key stakeholders, improve your customer experience and reduce your workforce turnover.

REDUCE COSTLY TURNOVER | Workforce turnover and poor customer service can cost your business millions. We have saved our clients millions in turnover, support and customer flight costs. Listen to your customers and speak to your workforce by engaging 7x7 Experience.

Find out how 7X7 can help you today by contacting us at | success@7x7experience.com


MAKE EVERY TRIP A 5-STAR EXPERIENCE

Select the course that meets your needs:

This more comprehensive course shows you how to go above and beyond for each customer including:

  • Driver professionalism

  • Customer service issues and how to address them

  • Advanced safety concepts

This course is offered in English with subtitles available in English, Arabic, Farsi, Spanish, Tagalog, Vietnamese, Chinese, Korean, Russian, French, Hindi, and Portuguese.


This tipping course shows you how to achieve rideshare excellence and how to maximize tips, including:

  • Making the trip enjoyable for your rider

  • Leaving a positive impression

  • How safety, attitude and conversation impact tips

This course is offered in English with subtitles available in English, Arabic, Farsi, Spanish, Tagalog, Vietnamese, Chinese, Korean, Russian, French, Hindi, and Portuguese.