3 tips on dealing with customer service at both Uber and Lyft

Almost everyone has a horror story of dealing with the customer service department of a big corporation. All too often we feel like we are not being heard. The person responding to your issue on phone or via email just doesn’t get it. It can be so frustrating!

Your feeling of frustration could very well be valid but are you giving that representative all of the information they need in the most effective way? When it comes to getting what you want, being an effective communicator is truly key!

Teamsters TNC has a list of 10 tips for dealing with Lyft’s customer services. From the list I have chosen my top 3 tips that we as customer all need to remember, regardless of who we are contacting to resolve our issue:

  1. Be Courteous and Polite While Interacting With Your Representative – You may have been on the phone for what felt like forever but keep that to yourself. Expressing your anger at the beginning of any conversation is not a good strategy. You want the customer service representative to want to help you. The site says you should consider, “the person on the other end is a human being and they are just doing their job. Customer support agents are bound by their company’s rules, so things are not up to them. Taking the time to get to know your customer service rep’s name (at the very least) can help ensure that things progress more favorably and with greater ease. When on the line (or typing), showing a basic degree of politeness can make for a more pleasant interaction for both you and the representative.”
  2. State Your Problem Clearly and Exclude Extraneous Info – When we are frustrated we often ramble on about details that do not effectively communicate the problem. This applies whether we are communicating our issue(s) over the phone or in an email. An effective tool is to use bullet points in an email or when using the phone. Write your bullet points out so your message is clear.
  3. Try to Use Proper Formatting, Grammar, and Punctuation – When composing an email, using proper grammar will help communicate your issue effectively. This site suggests that, “Your writing does not have to be perfect, as customer support agents are trained to interpret messages that have been written on mobile or in a hasty fashion. Taking the time to ensure that your email is written correctly can help make things more clear for your customer service rep and speed up your issue resolution.”

As with so many things in life, in order to get what you want you have to know how to ask for it! And remember that it is not just what you say but how you say it!

*Previously posted on 9/10/2020

Tomorrow: 5 things I wish I knew before becoming a rideshare driver.

What is the best cell phone holder?

A cell phone holder has become an essential accessory for any car owner. Whether you use it for GPS, to play your favorite tunes or to simply talk with someone hands free, you need a holder that works well.

The variety of holders out there seems endless but there are 2 basic things to consider when making a purchase: how will it be mounted to your car and how will it hold onto your phone? Motor Day has compiled a list of 25 holders and their top 5 are a great starting point:

  1. Penom Magnetic Phone Car Mount is how reliable it and how easy is it to use
  2. Bosynoy Cell Phone Holder for Car – adheres to your dashboard using a mildly sticky pad that keeps it in place.
  3. Arteck Universal Mobile Phone Car Holder – one of the cheapest cell phone holders for cars on market
  4. WizGear Universal Magnetic Car Mount Holder – a rugged cell phone holder that isn’t going to break with regular use, like some cheap models.
  5. Baseus Air Vent Compatible Car Phone Mountthe most costly cell phone holder for cars in our top five. The design of the bracket that holds the phone in place. The gravity-sensing bracket grips extra tightly when the phone is upside down so it won’t fall out.

There are a lot of great choices so choose what’s right for you.

Tomorrow: Top 3 places to buy your new tires online

What to say to a rider when you made a mistake?

In rideshare, there are plenty of opportunities for mistakes for both the rider and the driver. Even the most skilled drivers make mistakes in the car. However, just because you’ve made a mistake does not mean you should expect no tip and a bad rating. It is how you handle your mistake that makes the difference.

Below are the 3 steps you should follow for any mistake you make will driving for a rideshare company, This example is based on a wrong turn but the principals can be applied to any error:

  1. Admit your mistake by starting with an apology. For example, “I am so sorry I missed that turn.” 
  2. Explain how you are going to fix your mistake. For example, “If I go right here and then a quick left, we will be right back on track.”
  3. Move on from the mistake by changing the subject. “Isn’t today a scorcher, any idea when it’s going to cool down?”

Being upfront about your mistake while providing a solution without dwelling on the issue is the most effective way to resolve any problem in customer service.

Tomorrow: Board games inspired by travel to playing during Covid-19

3 tips on dealing with customer service at both Uber and Lyft

Almost everyone has a horror story of dealing with the customer service department of a big corporation. All too often we feel like we are not being heard. The person responding to your issue on phone or via email just doesn’t get it. It can be so frustrating!

Your feeling of frustration could very well be valid but are you giving that representative all of the information they need in the most effective way? When it comes to getting what you want, being an effective communicator is truly key!

Teamsters TNC has a list of 10 tips for dealing with Lyft’s customer services. From the list I have chosen my top 3 tips that we as customer all need to remember, regardless of who we are contacting to resolve our issue:

  1. Be Courteous and Polite While Interacting With Your Representative – You may have been on the phone for what felt like forever but keep that to yourself. Expressing your anger at the beginning of any conversation is not a good strategy. You want the customer service representative to want to help you. The site says you should consider, “the person on the other end is a human being and they are just doing their job. Customer support agents are bound by their company’s rules, so things are not up to them. Taking the time to get to know your customer service rep’s name (at the very least) can help ensure that things progress more favorably and with greater ease. When on the line (or typing), showing a basic degree of politeness can make for a more pleasant interaction for both you and the representative.”
  2. State Your Problem Clearly and Exclude Extraneous Info – When we are frustrated we often ramble on about details that do not effectively communicate the problem. This applies whether we are communicating our issue(s) over the phone or in an email. An effective tool is to use bullet points in an email or when using the phone. Write your bullet points out so your message is clear.
  3. Try to Use Proper Formatting, Grammar, and Punctuation – When composing an email, using proper grammar will help communicate your issue effectively. This site suggests that, “Your writing does not have to be perfect, as customer support agents are trained to interpret messages that have been written on mobile or in a hasty fashion. Taking the time to ensure that your email is written correctly can help make things more clear for your customer service rep and speed up your issue resolution.”

As with so many things in life, in order to get what you want you have to know how to ask for it! And remember that it is not just what you say but how you say it!

Tomorrow: What to say to a rider when you made a mistake?

3 super cool gadgets for your car!

Between apps and gadgets there is always something new that has people talking. Who doesn’t love something that makes our lives easy? Travel Awayor Amazon has a wide range of new gadgets for your car that are all pretty cool. I’ve chosen the top 3 that I believe every rideshare driver would love.

Handpresso Auto Hybrid Coffee Maker – Coffee makes the world go round and this is especially true for drivers. According to the site, “Designed for car use, this coffee maker plugs into the cigarette lighter, delivering a perfect barista-quality espresso in just 2 minutes. The product is compact enough to fit in the cup holder and works with both ESE pods and ground coffee.” As we all know, coffee isn’t cheap and neither is this gadget, cost – $199.00.

AutoXscape Life-Saving Tool – We are concerned about safety and this device can give anyone who drives peace of mind. “Made of military-grade aluminum, this emergency 3-in-1 car tool serves as a window breaker, seatbelt cutter, and emergency flashlight – all of which can be vital in desperate situations.” Cost – $49.99. This gadget would easily fit in your glove box for quick access.

Alexa-Enabled Roav VIVA Car Charger – Many new cars come with voice activated smart devices but yours may not. That however doesn’t mean you have to go without. According to Travel Away, “The first Alexa-enabled car charger, this dual-port USB device plugs into your cigarette lighter, juicing your stuff while also offering access to over 25,000 Alexa skills. In addition to voice-controlled navigation, hands-free calling, and music streaming, it also offers you the opportunity to remotely control smart devices in your home.” Cost – $28.80

Things aren’t easy right now but having anyone or all 3 can make your life just a little bit better!

Tomorrow: The top 10 things every car owner should know!

What are the three most popular car color choices and what does your favorite say about you?

Whether you are purchasing a new or used vehicle, its color is often one of the most important factors in the decision making process. No one wants to drive a car in a color they dislike. So what are the three most popular colors for cars and what does your color choice say about you?

According to the Balance, the most popular colors in order are white, black and silver. That in itself may not be surprising but what your choice says about you is interesting.

Nerdwalert says the following:

White car buyers – They can handle a million details and are often asked to take on more than is expected of others. They are also seen as diligent, hardworking and someone who can be depended on.

Black car buyers – They want to portray confidence and sophistication, and often love being in control. It can also signify a driver who is defined and strong – or at least wants to be perceived that way.

Silver car buyers – They are tuned in to modern styling. Silver lovers tend to be business-savvy, upbeat and energetic individuals.

Just in case you were curious about Red, Nerwallet says they love attention and have energetic personalities that attract others.

So the next time you are purchasing a car, you may want to choose a color that best represents your personality or the image you want to portray to the world!

Tomorrow: Your check engine light just came on, now what?

Some rideshare companies you may not have heard of

Obviously, we all have heard of both Uber and Lyft but are these the only players? There have been companies like Juno, who have tried and failed to find a place in the market – but that doesn’t mean you need to stick with Uber or Lyft as the only options.

SpotOn has been around for a few years with service in the 5 boroughs of New York City. They are going after riders who wish to ride with their pets or even have their pet transported to a vet or grooming appointment on their own. Their rides are typically scheduled in advance so as a driver, you have the ability to plan your day around your assigned rides. They offer driver pay higher than both Uber and Lyft and have plans for expansion to other cities in the US.

HopSkipDrive is another rideshare company that has been around since 2015. They offer service in Los Angeles, San Francisco, San Diego, Sacramento, Colorado, Washington, D.C. and they too have plans for further expansion. They provide parents with a safe way to transport their children by themselves. All rides are scheduled by the parent and all drivers go through an extensive vetting process for safety. HopSkip Drive has partnered with many schools districts and counties to provide a safe alternative transportation for kids.

Wingz has also been around for several years and operates in 16 metropolitan areas throughout the US. They offer scheduled flat rate riders as well as delivery and errand trips for the customers. Users have the ability to select a favorite driver or errand person creating an advantage for both their customers and drivers alike. Drivers may find their cancellation policy very attractive as the driver receives the full fare if the scheduled ride is canceled with less than a two hour notice!

If you are looking for an alternative rideshare company, you do have choices and there are new ones popping up all the time.

Tomorrow: What are the top 3 collectables in the US?

AB5 in California and what it really means

According to Investopedia “California Assembly Bill 5 (AB5) extends employee classification status to gig workers. Companies must use a three-pronged test to prove workers are independent contractors, not employees. AB5 is designed to regulate companies that hire gig workers in large numbers, such as Uber, Lyft, and DoorDash.”

Both Uber and Lyft have been rigorously fighting the implementation of this lawn because it  classifies gig workers as employees. Workers would be entitled to a minimum wage, expense reimbursements, employee benefits, rest breaks, and the other benefits afforded to employees under California state law. In that sense, the bill creates a level playing field between those working in the gig economy and those hired as regular employees.

However, gig workers like rideshare drivers would be expected to adhere to a new set of standards regarding how they perform their work. A major appeal of being a driver for a rideshare or a delivery company is the ability to choose when and when and where you would like to work. This flexibility would not be possible under this ruling.  

Both Uber and Lyft received a reprieve from the law’s implementation on August 20th. The BBC reports that “The court has ordered Uber and Lyft to both submit their plans for hiring employees by early September, and oral arguments in the case are set for mid-October.”

The final results of this ruling will impact the rideshare industry for years to come beginning in California with other states to follow!

Tomorrow: Lyft is providing sneeze guards for drivers

Some do’s and don’ts on wearing a mask

Wearing a mask is now part of our daily lives. By wearing a mask, we are doing our part to help protect ourselves, our families, and others. As with anything, there are always dos and don’ts for us to follow.

 

Edward and Elmhurst Health has compiled a very thorough list. For the complete list click on their link but here are some of most enlightening ones below:

 

Dos:

  • DO ensure your mask has multiple layers of tightly-woven fabric and that you can breathe through it.
  • DO wash your hands before you put on your mask, every time you touch it and immediately after removing it.
  • DO know the proper way to put on and remove the mask. (See the previous blog on April 14th)
  • DO consider wearing a mask at home if you live and interact with older adults or someone who is immunocompromised.

 

DON’TS:

  • DON’T push your mask down on your chin to eat or drink. Remove it completely, perform hand hygiene, and then put it back on snugly when finished.
  • DON’T wear a mask that hasn’t been cleaned thoroughly, or that is soiled, torn, saturated, damaged, or has any distortions in shape or form.
  • DON’T let the mask provide a false sense of security. You can still get infected by touching your eyes (which aren’t covered by a face mask).

The CDC is another great resource with information on mask-wearing that is based on science. Please continue to wear your mask until the scientific experts tell us not to.

Tomorrow: AB5 in California and what it really means

Happy 4th of July

Happy 4th of July to you and your family.  If you choose to drive on this day, please drive carefully as there may be many people out there who are driving under the influence!

Monday: 6 Apps every rideshare driver should have on their phone