We’ve all had issues while driving on our rideshare platforms. More often than not, we need to reach out to support. Both Uber and Lyft have more than one way to contact them. Below are the most up to date ways for drivers to contact support on either platform.
Uber
- Through the driver app:
- Open the driver app
- Click on the hamburger icon(3 bars) in the upper left-hand corner of the app
- Click on “Help”
- Scroll to the bottom of the screen and click on “Call Support”
- By phone: 800.593.7069
- Email: support@uber.com
- Facebook: https://www.facebook.com/uber/
- Twitter: @Uber_Support
- Greenlight Hub: To book an appointment at a Greenlight Hub that is open click here
Lyft
- Through the driver app:
- Open the driver app
- Click on help
- Search for a topic with the “Contact us button”
- Online: help.lyft.com
- Twitter: @AskLyft
- The Hub: to find an office in your city go to https://www.lyft.com/hub/hours
Contacting support can require patents. Getting your issue resolved in your favor may require calling support multiple times and speaking with different representatives each time. Finding the right representative can mean the difference between success and failure.
