FREQUENTLY ASKED QUESTIONS

The 7x7 Experience is not instruction in the operation of a motor vehicle.

Why isn’t my payment going through?

It is important to double-check that all the credit card information was entered correctly, especially the spelling of the name on the card, the billing address (which might be different from your home address), the CVV, and the balance on the card. There is usually an error message on the top of the page when payment won’t go through.

I still can’t sign up, what can I do?

Try scrolling down to see the entire site, or using a laptop or desk top computer if you are on your phone. Check that you have spelled your name and email correctly, as well as your phone number.

Why have I been deactivated?

7x7 is never given a Partner’s status or the reason they are deactivated. Some common reasons are safety and customer service skills.

Why do I have to take this course?

The 7x7 Experience Course is not mandatory, but we offer tips and techniques for safety and professionalism to boost ratings. Taking the course and passing the test is one way to improve your skills in these areas.

What does the 7x7 Experience Course consist of?

The 7x7 Experience is lecture-based, consisting of about 60 minutes of intense instruction focused on safety and professionalism for rideshare drivers.

Is there a test?

There is a multiple choice test at the end of the session. It is only on the material discussed during the session itself. 

English isn’t my first language. Will I be able to pass?

The course is available in many languages, including Spanish, Chinese, Tagalog, Farsi, Russian, Arabic, Portuguese, French, Korean, Hindi, and Vietnamese. You can change the language of the course by using the drop-down box in the upper corner of the site. (Please note: you cannot access the drop-down box if the video is full-screen.)

In addition, since you have access to the course for 7 days, you can rewatch any of the videos in order to understand the material better. Many partners with English as a second language pass the course.

I am deaf or hard of hearing and need to know the accessibility options.

The virtual course has closed captioning.

If you have further questions, use the form below to send us an email.  We will get back to you within 24 hours. 

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